Envolve’s Nurse Advice Line is on the line and ready to meet the needs of your organization and your members with the right care advice, right now.
With a suite of nurse advice line solutions – including 24/7/365 medical triage and clinical advice, telemedicine integration, after-hours support and more – Envolve’s 100% live answer Nurse Advice Line is assessing the situation, reducing unnecessary visits to the emergency room, and providing an integrated experience that takes care of your member on the first call.
Envolve’s Nurse Advice Line provides safe, effective, appropriate, and timely disposition of health-related problems through experienced, trained Registered Nurses (RNs) and physician-approved guidelines and protocols.
Envolve's Nurse Advice Line, through its family of companies, has provided its clients with uninterrupted service since 1995. Envolve’s RNs are licensed in all 50 states and Washington, D.C., Puerto Rico and the U.S. Virgin Islands. Our 24-hour nurse advice line provides HIPAA-compliant, URAC-accredited medical triage and clinical advice services to members covered under Medicaid, Medicare, Health Insurance Marketplace, and commercial health plans.
When you partner with Envolve, be assured that 100% of all nurse advice line interactions are live-answered by a registered nurse following industry-best telemedicine practices. Other benefits of our Nurse Advice Line include:
After-hours support is provided by Envolve 365 days a year, including weekends and holiday -- ensuring your members always have access to the care they need when they need it.
Envolve’s Nurse Advice Line offers an extension of the standard triage service for clients offering telemedicine benefits to their members.
With this enhancement to traditional triage services, Envolve offers the member a referral and warm transfer to a client-designated telemedicine vendor when the situation is clinically appropriate.
Envolve also empowers enhanced clinical communication through a Physician Paging enhancement. With Physician Paging, Envolve notifies physicians with critical information from a triage episode to ensure the member is ready to receive the right care from the right doctor at the right time.
Whether or not a member accepts a referral to telemedicine and Physician Paging, Envolve’s RNs always advise the member to seek out the traditional physician-approved care needed.
Envolve’s skilled team of RNs is committed to providing excellent customer service and sound medical advice to every member who decides to ask a nurse questions related to their health.
When a member calls for nurse advice:
Backed by proven techniques and sound medical advice, we’re your partner committed to ensuring your members receive the right care at the right time.