It's the middle of the night. The baby is screaming. And mom isn't sure whether she should bundle up the child and head to the ER or wait until morning to see a doctor. That's where the Nurse Advice Line from Envolve - a call-in nurse triage line and support system - comes into play.
The nurse advice line is a 24/7/365 resource providing clinical support immediately from the comfort of home.
By having an after-hours nurse advice line at her fingertips, mom will sleep better and as the one who provides care to the family, you could save the cost of a possibly unnecessary ER visit.
The afterhours nurse advice line live answers each and every call, focusing on the assessment and disposition of symptom-based calls.
Where a typical nurse triage line takes messages and return calls when it’s convenient for them, Envolve after-hours nurse advice line solutions realize the caller needs a resolution now. That's why the Nurse Advice Line uses a single-call resolution model.
That means taking care of callers the first time they call.
Envolve’s industry-leading systems and solutions allow nurse advice line calls to go to the next available professional regardless of the call location. All of the nurse triage line team members across the country are linked through our HIPAA-compliant software systems, with access to all files provided to the client.
In fact, the nurse advice line has provided clients with uninterrupted service since 1995.
Nurse triage services offered through the nurse advice line provide real-time healthcare assessments to help a caller determine the right level of care needed at that moment.
Envolve's registered nurses accomplish this through critical thinking skills, nationally recognized medical guidelines and state-of-the-art interactive nurse triage software.
This process assists the nurse advice line team in quickly assessing the severity and nature of a call to result in the most appropriate disposition and care advice.
The Envolve programs are proud of the historic satisfaction levels our nurse advice line has received.
The skilled team of registered nurses are committed to providing excellent customer service and sound medical advice through all customer interactions on the nurse advice line.
During member interactions, our team will:
There are several benefits to adding the Nurse Advice Line to health plans.
With our Nurse Advice Line services, you can always expect:
* Source: Wheeler S.Q. (2009). Telephone Triage Protocols for Adult Populations. McGraw Hill: New York.